COMPLAINTS

 

At Redstone Insurance Brokers Ltd, our aim is to provide a first class service. If, however, you wish to register a complaint, please contact us in writing via the following means:

 

Tarun Patel - Managing Director

Redstone Insurance Brokers Ltd

16 The Courtyard

East Park

Crawley

West Sussex

RH10 6AG

 

Whilst we make every effort to maintain the highest of standards, we recognise that there may be occasions where we fail to meet our customers requirements. We have procedures in place to investigate and remedy any area of concern.

 

As a result, we promise:

 

- To acknowledge any formal complaints in 5 working days or less.

- To have complaints and expressions of dissatisfaction reviewed fairly and independently by a personal       of appropriate authority.

- To identify the person managing your complaint.

- To respond fully to your concern or complaints within 4 weeks or less. If not possible, we'll write to you       explaining why.

- If we've been unable to resolve your complain within 8 weeks, we will explain why and advise you to           your right to refer to the Financial Ombudsman Service.

 

 

If you still feel as if we've not been able to resolve the matter in the appropriate way, after our internal process you may have the right to refer your complaint to the Financial Ombudsman Service. Their address is as follows:

 

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR